In short
- ValueSkins fee. ₹885.00 per Deal. Not refundable once paid, except for a double charge, an error on our side, or where the law requires.
- Before the fee. A Brand can cancel at no cost.
- After the fee. Only we can cancel, after a dispute. The fee is kept.
- Payments to Creators. Made directly by UPI. We never hold them, so we cannot refund them.
1What you pay ValueSkins
The only payment ValueSkins receives is its fee: ₹750.00 plus GST at the applicable rate, currently 18%, which makes ₹885.00 for each Deal. The Brand pays it through our payment processor after confirming a Creator.
Signing up, browsing and applying are free. There is nothing else to refund.
2Cancelling a Deal
- Before the fee is paid. A Brand may cancel a Deal at no cost, while it is open or after confirming a Creator.
- After the fee is paid. The Deal cannot be cancelled in the app. Either side can raise a dispute, and only ValueSkins can then cancel the Deal.
- Creators. A Creator cannot cancel a Deal. A Creator who cannot carry it out must tell the Brand and us by email without delay.
3Refund of the fee
The fee pays for using the Platform to post a Deal, receive applications and confirm a Creator. That service has been given by the time the fee is paid, so the fee is not refundable once paid, except in these cases. We refund the fee in full where:
- the fee was charged more than once for the same Deal;
- the fee was charged because of a technical error on our side; or
- a refund is required by law.
How to ask. Email founder@valueskins.com with the Deal id and the payment reference. We acknowledge your request within 24 hours and decide it within 15 days.
How a refund is paid. An approved refund goes back to the original payment method through our payment processor. It usually reaches you within 5 to 7 working days, depending on your bank.
4Payments made to a Creator
A Brand pays the Creator directly by UPI. That money does not pass through ValueSkins. We do not hold it, and we cannot refund, reverse or recover it.
If a Brand has paid a Creator and the Deal does not go ahead, or believes the content was not delivered as agreed, returning that money is a matter between the Brand and the Creator. Either may raise a dispute and we will review the Deal record, but we do not guarantee any outcome and we do not compensate either side.
A UPI payment sent to a wrong UPI ID cannot be recalled by ValueSkins. The Brand should contact its own bank or UPI app straight away.
5Chargebacks
If you believe the fee was charged in error, email us first so we can put it right. If a chargeback is raised for a fee that was correctly charged, we will give the Deal record to our payment processor to contest it, and we may suspend the account while it is reviewed.
6Contact
Questions about this policy: founder@valueskins.com or +91 88056 95324.